Weight Loss Money Back Guarantee
Money Back Guarantee
Medication Management Program is valid under the following conditions:
*Complete Medical Intakes with Physician within 24 hours
* Follow treatment medication as directed by physician
*Attend all scheduled consultations with physician
*Adhere to the prescription food plan
* Use medical nutritional supplements as directed
*Provide food logs and weight recordings weekly
*Complete your Online Weight Loss & Health Course
Healthogenics guarantees that the participating patient will lose between 8-20 lbs of weight during or by the end of the initial thirty (30) days of enrollment of the Healthogenics Rx Weight Management Program. Where the Patient accurately represented eligibility, including accurate account of medical history and BMI, completed physician medical intakes within 24 hours, followed the medical recommendations for medication use, including suggested medication changes and adjustments, as well as the recommend duration of use, attended all scheduled consultations with physician (i.e. did not miss an appointment without notice), followed the prescription food plan, adhering to food plan by using minimum of 2 MNS per day, record and/or update current weight and food logs in the MDI patient portal at least weekly (with the latest weight and food log added to the system no more than 10 days after the prior update), and complete your online weight loss and health course video series, yet fails to lose between 8-20 lbs and follows the Refund and Claims Procedure (as defined below), then such Client shall receive a full refund, minus the used products and services where deemed applicable. Client acknowledges that laser treatments, maintenance program, supplements, vitamins, and other products are nonrefundable once purchased, have left facility and where services have been rendered.
With Healthogenics “Money Back Guarantee,” you may qualify for a refund of your Healthogenics Rx Weight Management Program while meeting the criteria for eligibility, defined below. A refund will account for the medication fees charged minus the cost of medical consultations, shipping, insurance and benefits verification, prior authorization management, and lab work (if applicable).You may be eligible for our money back refund if you have not lost at least 8-20 pounds your first month following the Healthogenics Rx Weight Management Program and you also meet the criteria for our “Money Back Guarantee” described below.
REFUND AND CLAIMS PROCEDURE. To initiate a refund claim, patient must email support@healthogenics.com within 5 business days post the initial 30 days of enrollment. A minimum of four weight logs must be recorded along with 30 daily food logs. If patients’ weight has not decreased by minimum 8 pounds since initial medical intake, and all conditions have been met, then such Client shall receive a full refund, minus the used products and services where deemed applicable. In the event client fails to initiate a refund claim within 5 business days post the initial 30 days of enrollment (refund claims accepted between day 31 – 36 post the initial signature agreement) and a 14-day time lapse period occurs since last patient weight log, client forfeits all refund rights. All refund requests must be submitted via email to support@healthogenics.com
Money Back Guarantee
Healthogenics Weight Management Program is valid under the following conditions
To be eligible for Healthogenics “Money Back Guarantee” you must meet all of the following criteria:
*Adhere to the provided menu plans
*Provide Food Reports weekly as instructed
*Use vitamin and mineral supplements as directed by practitioner
*Take the treatment week consecutively by phone or in person
*Follow the personalized consulting as instructed
Healthogenics guarantees that the participating patient will lose between 8-20 lbs of weight during or by the end of the initial thirty (30) days of enrollment of the Healthogenics Weight Management Program. Where the client adheres to the prescribed regimen of medication, supplementation, followed the program for a minimum of 30 days from initial date of signed agreement and visit the center each week during the 30 day trial, providing food report, adhering to food plan, using vitamins and supplements as instructed, purchase MNS to ensure success during initial 30 day trial, and follow the personalized counseling as instructed, yet fails to lose between 8-20 lbs, then such Client shall receive a full refund, minus the used products and services where deemed applicable. Client acknowledges that laser treatments, maintenance program, supplements, vitamins, and other products are nonrefundable once purchased, have left facility and where services have been rendered. In addition, MWLS guarantees that the participating client will lose minimum two pounds per week, based on number of weeks completed above, divided by the total pounds lost (ex: 40 lbs lost/20 weeks = 2 lb average loss), where the Client complies with the applicable Service Guarantee Form and Weight Loss program guidelines above, medical advice, prescribed regimen of medication, supplementation, providing food report, adhering to food plan, using vitamins and supplements as instructed, purchase MNS to ensure success during treatment weeks outlined above, and follow the personalized counseling as instructed. If client fails to lose an average of two pounds during such treatment weeks outlined above, divided by the total pounds lost, then such Client shall receive additional service weeks in order to reach desired weight at no additional cost. The number of weeks provided will be determined on the number of pounds needed to lose at the end of the time period outlined above. In the event client does not follow the recommendations as listed above and is in need of additional weeks to complete weight loss goal, the client will need to purchase additional renewal weeks.
REFUND AND CLAIMS PROCEDURE. To initiate a refund claim, client must visit the center in person where initial body composition analysis was performed within 5 business days post the initial 30 days of enrollment and initial signature of agreement, providing staff with all menus, materials, and any of its parts that client received during weight loss program. The staff will perform another body-weight analysis to ascertain client’s current weight. If client’s weight has not decreased by a minimum of 8 lbs since initial weigh in, and all conditions have been met, then such Client shall receive a full refund, minus the used products and services where deemed applicable. In the event client fails to initiate a refund claim within 5 business days post the initial 30 days of enrollment (refund claims accepted between day 31 – 36 post the initial signature agreement) and a 14-day time lapse period occurs since last client visit, client forfeits all refund rights. All Cancellations must be in writing, along with a completed and signed refund request application and submitted with any/all materials describing your weight loss plan, and all applicable trademarks, copyrights and other intellectual property in or to our plan and related materials, and delivered either in person to your center or by certified or registered mail to: Medical Weight Loss by Healthogenics, 660 Lanier Park Drive, Gainesville, GA 30501. Contact your center directly in regard to the refund request application. Upon doctor’s order, client surgery or other medical needs will be taken into consideration, and depending on client needs, program service weeks may be placed on medical hold until client continue services.